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A - We provide bath towels, hand towels, and tea towels, which are changed once per week. We do not provide beach or pool towels, these are available to buy in all our resorts, including many supermarkets. We recommend buying them when you arrive to save space and weight in your suitcase.
A - Although there may be a hairdryer at many of our properties when you arrive, we do not state that they are included, and recommend that you pack your own. This is to avoid disappointment due to hairdryers becoming damaged or being removed from the villa by other guests.
A - You should take the following items with you:
A - If you have booked flights with us, your travel documents will be sent approximately 2-3 weeks prior to your departure date. If you have not booked flights with us, you will be able to download your travel documents from the website within 28 days of departure, if you are not able to do this, they will be sent to you 2-3 weeks prior to departure.
A - We provide an iron and an ironing board at all our villas.
Water shortages and pressure reductions may occasionally occur and supplies may be cut off without notice (especially in high season). We cannot be held responsible if this is beyond our control. Our technicians will do everything in their power to sort out any problems. Tap water is not drinkable. It is fine to cook, boil kettles with and clean your teeth. Bottled water is cheap and available everywhere and please use aplenty for drinking water and making ice.
Using too many appliances at the same time can overload the fuse box causing a power failure. Please be careful.
All our properties are installed with electrical appliances to add to your holiday enjoyment. The electrical appliances are clearly stated in each description. Whilst we endeavour to have them serviceable throughout the season, as with all electrical appliances they do occasionally fail, due in most cases to a lack of understanding of their operation. Villaparade, whilst promising to have any such appliance repaired as soon as possible, cannot be held responsible for the lack of facility. As with the U.K. engineers do have a specified call out pattern and it may take up to 7 days before a visit can be arranged or part ordered.
Please use sparingly. Air-conditioning uses an incredible amount of energy which, particular on an island, is a valuable resource. Do not use it if any windows or doors are left open. If it is being used when windows or doors are being left open the owner reserves the right to withdraw this facility. It must also be switched off whenever the property is vacant. All the air-conditioning is on a timer and is available for use between 6pm and 8am. The air-conditioning, unless otherwise stated, is usually fitted in the bedrooms only and acts as a cooling and heating system. Single bedrooms do not have air-conditioning as the rooms are too small for the units. Please refer our booking conditions with regards to breakdown or part failure of the air-conditioning.
A - Whilst all our properties have televisions with satellite features, there are often very limited English channels on offer which is the main reason we provide a DVD player. The lack of channels is primarily because analogue has been switched off and British satellite broadcasters do not support satellite broadcasting outside the UK. A lot of our villas have a local digital satellite system which offers a small selection of English channels but the majority are local channels and other European channels. A small number of our properties do have digital-boxes and more English channels. Please call for further details.
A - If you are staying in a countryside villa, rubbish is not collected from the villas but there are special bins provided usually at the end of the lanes and at junctions etc. Sometimes these have a wood front to them to look less conspicuous but the information book in the villa and the representative will be able to explain where the nearest ones are if you cannot find this. Rubbish MUST be removed from the villa and placed in the bins everyday, preferably in the evenings due to the heat. This can be done when you go out for dinner for example. Ants are a constant problem during the summer months and taking the rubbish away regularly will help keep them under control. You must also keep all food including baby bottles in the fridge in the summer months and do not leave any crumbs and food out as the ants will find this. Also, if rubbish is left outside the villa doors, cats and other wild animals will rip bags apart and cause a terrible mess. Keep bread in the microwave!
Rubbish begins to smell very quickly and the smell takes a long time to go away. For this reason, please can you remove all rubbish on your last day when vacating the property. It may be a while before the cleaner arrives and it is unfair for the new guests to walk in to a villa that smells badly.
Mallorca is a Mediterranean island and Villaparade cannot be held responsible for any discomfort or inconvenience caused by the climate, the particular flora and fauna, insects (flies and ants), barking dogs, goats, donkeys, chickens or sheep bells or anything else reasonably expected to exist in the natural environment in which many of the properties are situated.
We know that the beauty of a villa holiday is the freedom and independence to do as much or as little as you please. However, we have put together a wide range of pre-bookable extras, activities and excursions that are available to keep you and the members of your party occupied and to help you get the maximum enjoyment out of your holiday. The full range of extras, activities and excursions can be found on the Villa Extras & Info page.
A number of our properties can accommodate one extra bed above the stated occupancy. An extra bed will be in the form of a fold-up camp bed or Z-bed and can be added to certain properties for a supplement of £75 per week. Please bear in mind that the facilities of the property only cater for the maximum occupancy stated. You must advise Villaparade of all the names of those travelling and their flight details as soon as possible, prior to departure. You must also advise of any extra members of your party who are arriving during your stay. Failure to do this will result in a lack of towels and bed linen and also invalidates your holiday contract with us. Only the persons named on your booking before your departure will be allowed to occupy the accommodation and under no circumstances may the maximum number of persons be exceeded after the first agreed extra bed. The villa owners reserve the right to visit their property at any time to undertake essential maintenance work, pool cleaning and gardening, anybody found to be over occupying the property will be asked to leave.
A - Unforeseen problems can obviously arise. It may be that some kitchen items are missing, for example, certain knives, glasses or items of cutlery. This may be because previous guests have taken the items or they have been broken and not replaced because it has not been previously reported. We ask you, therefore, to keep the property tidy during your stay and clean the used kitchen equipment prior to your departure for the arrival of the next guests. It may also be that light-bulbs need replacing because they again, have not been reported faulty be previous guests and unfortunately the maids do not have time to check every light-bulb in a property. Therefore, please report any missing items, breakages or light-bulb failures to the local office as soon as you notice them so that they can be replaced for you and future guests. Maid service is done to the best of their abilities, however, because of the tight restrictions on change-over days we do ask you to be reasonable and keep the property clean throughout your stay and wash the kitchen utensils used prior to your departure so that the next guests find the property how you would expect to. In the unlikely event that you have a complaint about the property, its’ facilities or services provided (including a lack of or breakdown of an advertised appliance) whilst you are on holiday, then please inform our local representative as soon as possible. He or she is there to help you and may well be able to solve the problem on the spot or arrange for a technician to fix the problem. Should the representative be unable to resolve the complaint and you wish to take the matter further upon your return, detail your complaint in writing and send it to our UK office within twenty eight days of the completion of your holiday. We will not accept any complaints or any responsibility after this date has passed, nor will we consider any complaint that has not been reported to our representative in the resort. For full details please see the important information in relation to maid service, water, electricity, gas, satellite television matters etc. It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract which cannot be settled amicably, may (if you wish) be referred to Arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person or £25,500 per booking form. Nor does it apply to claims, which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this scheme, written notice of Arbitration must be received by the Association within 9 months after your scheduled date of return. Full details of the scheme are available from the Association of British Travel Agents at 68-71 Newman Street, London, W1P 4AH.