We provide a pre-departure resort
information guidebook which contains
essential advice, helpful tips and emergency
contact numbers. This is sent with your
travel documents approximately 7 days prior
to departure. However, you must read the
following important information and booking
conditions to confirm that you accept our
terms prior to making your reservation.
Once the reservation has been made you
are deemed to have read and accepted
these conditions.
Brochure accuracy
We always go to great lengths to ensure that the website is as accurate as possible. Circumstances can change and we will notify you in writing as soon as possible should they affect your holiday. All our staff have great knowledge of the properties, therefore, if there is something that may affect the overall enjoyment of your holiday then please do not hesitate to ask and double-check with us, for example, is the pool completely private? Will road noise be heard at the property? Are there neighbouring villas or properties attached? I would like complete privacy: may I request no maid service and limited access to the garden and pool by maintenance? May I request a visit from a resort representative?
Where walking distances are indicated, the walks are often on unmade and unlit country roads and should only be undertaken during daylight hours and by confident walkers. All prices on the website may be amended at any time without notification. Additional photographs of properties will be added to the website as soon as they become available so continue to check the website for further information and photographs.
Maid service and cleaning
Our maid service is a minimum of twice per week in all our
properties (unless stated otherwise). Linen and towels are
provided (please bring your own beach and pool towels).
Linen is changed once per week (arrival day) and towels
twice; the cleaners will change the towels on arrival day and
on their midweek visit. Maid duties are to make beds, clean
bathrooms, generally tidy and sweep around, not a full clean.
They unfortunately do not have time to wash up or clean
barbecues. We can arrange extra maid service at the pre-booked
rate of £15 per hour (minimum charge two hours per
visit). Maid service is of course done to the best of their ability.
However because of the tight restrictions on change-over
days properties may not be entirely spotless like a hotel, for
example there may be dust under a sofa or bed, so we ask
you please to be reasonable. On your arrival it is normally the
previous guests who have washed the crockery and cutlery,
we therefore ask that you keep the property tidy and leave
it as you would expect to find it. Remember most of our
properties are people’s homes and therefore please respect
them the same as your own. The pool and gardens will also
be maintained during your stay. Please contact us prior to
your departure if you would like to schedule the time that this
is done.
Trouble-shooting
Although the properties are regularly inspected, from time to
time unforeseen problems may arise, as with anyone’s home.
Over the course of the season certain items such as cutlery,
crockery, glassware, light bulbs, linen and towels, sun-beds
and minor electrical appliances may have been broken or
removed by previous guests without our knowledge. This is
why it is imperative you report any missing or damaged
inventory items to our resort office as soon as possible, which
will enable us to do our utmost to replace or repair the item
within a reasonable timescale.
If you have reserved a property within walking distance of
amenities then it is not unreasonable to expect a degree of
road noise. Please feel free to ask our advice on any matter
regarding your holiday and we will provide honest answers
and views.
Resort Office
In all our featured resorts we have a dedicated
resort office ready to handle your call and to deal with any
situation that may arise, for arranging local excursions and
general resort information and advice. If you would like a resort
representative to visit you during the first few days of your stay
then this must be pre-booked in the UK before your arrival in
resort by emailing admin@villaparade.co.uk.
Items to take with you
- Passport, driving license, travel insurance policy (Villaparade do not accept responsibility should you not have adequate insurance cover), credit and debit cards, pin numbers, plus your bank contact numbers in the event that these are lost or stolen.
- Mobile telephones and charging adaptors. Ensure the phone has international roaming. Please note that British mobile phones cannot be re-credited outside of the country. You must contact someone back in the UK to do this. The international dial code for the UK from is 0044 and then the area code dropping the 0.
- Travel hairdryer and Spanish plug adaptors (electric current is 220 volts/ 2-pin round plugs required).
- Beach and pool towels (or you can pre order a Villaparade beach pack to save luggage space.
- Dishwasher tablets to last your holiday duration.
- DVDs and CDs for use in the property, pack of cards, travel games and reading books. British newspapers are now available the same day in most major resorts.
- Comfortable shoes for walking and cycling.
- Table-tennis bats and balls, tennis racquets and balls, golf clubs.
- Insect and ant spray, mosquito plug-ins and repellent .
- Sun-cream and after sun lotion, hats, sunglasses.
- In early and late season take warmer clothes for the cooler evenings, slippers for inside the property and flip-flops for the pool and patio area.
- Baby cot blankets. Baby supplies can be bought in the supermarkets in larger resorts.
- Prescription medication.
Before you go
Please ensure you have provided us with your full flight details
by emailing admin@villaparade.co.uk no later than 28 days
prior to departure. Please note no changes or amendments
are allowed within 10 days of departure.
Approximately seven to ten days prior to your departure we will
email you all your car hire and accommodation vouchers plus
your villa directions. You will also receive in the post a villa
pack containing flight tickets (if applicable) a resort information
guidebook, ticket wallet and luggage labels and vouchers for
any pre-paid extras. (Don’t forget to book your meet and greet
airport car parking with us) To stop any unwanted guests
visiting your house whilst you are on holiday please cancel
papers and milk, don’t close curtains, leave a key and contact
number with your neighbour, cut the grass, try and keep
valuables out of view and secure your house.
Your Arrival Day
The villa or apartment will be available for entry from 3pm. You should not arrive earlier than this as it may be the only time that general maintenance, garden and pool work can be carried out. If you do arrive before the specified time then why not try one of the many café-bars en-route and sample some of the local cuisine for lunch? Alternatively you can do your food and drink shopping at one of the large hypermarkets or local supermarkets. The petrol stations often sell a selection of food and drink and most are open until 10pm. If you have pre-ordered any hampers, beach packs or other hireable items then they will be delivered to the villa mid to late afternoon.
Your Departure Day
On your departure day you must depart before 10am. If you have a late flight then why not spend the last few hours of your holiday on the beach? We are able to pre-book day rooms or luggage storage, some with shower facilities, at many family-run hotels which you can base yourself at before your journey to the airport. These rooms are availa